Service Unavailable question

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tarouma
Service Unavailable question

We have a customer that periodically is having a problem with maps loading. I had them send me a log file from chrome the last time it happened and it looks like it's a problem with not being able to connect to mapquest's servers. Is there anything I can get them to do to troubleshoot this?

 

Thu, 15 Sep 2016 18:53:33.238 GMT

https://www.mapquestapi.com/sdk/js/v7.2.s/mqa.toolkit.js?key=KEYCODEGOES...

Failed to load resource: the server responded with a status of 503 (Service Unavailable)
Uncaught ReferenceError: MQA is not defined


MQBrianCoakley
Aol experienced a DNS issue
Aol experienced a DNS issue today that temporarily affected the apis at mapquestapi.com within the east coast data centers. The DNS issue was resolved and all services are back up and running as expected. The process for this type of update is going to be reviewed to avoid this type of issue in the future.   Sorry for the inconvenience.